Measure reminders and storm-photo chase for fence builders
Quick summary
- You have a post in the ground. The measure list and the missing storm photos still have to be chased.
- The list is a named plot, a visit reminder, or a photo chase. Not a second opinion on whose land it is.
- Every call starts with the address and the name on the file. If they do not recognise them, the call stops.
- It does not take a side. Missing photos are a yes or no. What those photos mean is a callback.
- If they ask whose land the wall sits on, the assistant writes the question down and says the tape goes on the run.
- SMS does the first reminder. The voice call is for the plot that has still not confirmed the morning before.
TL;DR
You have a post in the ground. Eight measures are still unconfirmed and Wednesday's storm photos never arrived. Nobody is going to spend the afternoon ringing. An assistant works the list you give it: address or name on the file, one purpose. It asks whether the photos have been sent. It does not say what those photos mean, whose land the line is on, or what a run will cost. If they ask, it writes the question down and says the tape goes on the run. It can book a measure if that morning is free. It will not ring a neighbour's mobile about someone else's plot.
Key takeaways
- Build each list from your own files: address or name, the number on the file, and one purpose.
- Do not put a neighbour's mobile on a chase unless that number is the number on the file.
- Write the purpose as a reminder or a chase, not as a question about a boundary.
- If the client asks whose land it is, the assistant ends the call and flags the crew to call back.
- Check the book before you speak a morning. Do not read Thursday off last week's pad.
- Keep prices and verdicts off the script. The tape goes on the run.
The lists in the yard while a post is in the ground
The post has not gone in. Eight measures are still unconfirmed. Wednesday’s storm photos never arrived. You are not going to spend the afternoon ringing.
That is the outbound problem on this crew. Not a campaign. Not a hunt for new plots. A list of people you already know, an address you have already written down, and nobody free to ring because both hands are on a level.
The work is small and it is exact. Did you send the photos. Can you be on the plot Thursday. Who will wait. It is not “is it your land”. It is not “how much for forty metres”. Those two sentences turn a chase into a side, or into a price before the tape.
One purpose, one number, one plot
Build the list from the file. Address, name, the number on the file, one purpose. A chase that also asks whether they want a gate as well is two jobs. Only the first belongs on this call.
If the person who answers does not recognise the plot, stop. Do not brief a neighbour. Do not brief a spouse. Do not try the next number on a scrap of paper. The assistant rings the number you gave it, says the address, and ends the call if the voice is wrong.
SMS does the first reminder. The voice call is for the plot that has still not confirmed the morning before, or the photos that have still not arrived two days after the storm.
What the assistant may ask
Have the photos been sent. Can you be on the plot Thursday. Do you still have the window from 09:00. Who will wait.
That is the list. If they say yes, note it. If they say no, note it and, if you allow a measure, check the book before offering a window. If they ask a boundary question, write it down, refuse it, and end the chase.
Do not let the script drift into “from the photo it looks like yours”. Looks like is a side.
What it will not say on the way out
It will not quote a run. It will not say the neighbour should stop. It will not invent an arrival so they will send the photos faster. It will not confirm Thursday’s install.
If the chase reaches a leaf in the road, that is no longer a chase. Flag a phone. A reminder list is not a dispatch board.
What you set first
Export the files. One purpose each. Numbers from the file only. The sentence that forbids a side. The book check before any window. Read the first twenty outbound transcripts. That is where “it’s obviously yours” creeps in, because it sounded like it would hurry the photos.
Rates live on the pricing section of the home page. They are not repeated here.
Photos, measures, and motors are three lists
Do not mix them on one pad. A photo chase that also reminds them of Thursday’s measure will skip the photos to save the morning, or skip the morning because the storm sounded more urgent. Two lists. Two purposes. Two calls if both are still open.
A gate-look reminder names the address, the window, and the remote. It is not a reading of the motor spec. The assistant names the look you typed. It does not say the photocells are finished.
A measure reminder names the plot, the window, and who waits. It does not add “we can also tell the neighbour”. That is a side.
When they call back on the same number
Sometimes the chase becomes an inbound. They ring the number that just called them and ask the boundary again. The assistant is still the assistant. The split is still mesh, wall or gate. The refusal is still the refusal. A returned chase is not permission to answer what the outbound script forbade.
If they are angry that a machine rang them, take that as a note. Do not apologise with a verdict. Do not offer to “just tell the neighbour” to calm them.
Stop if a new voice picks up. A neighbour is not the client. A worker on the next plot is not the owner. The file has one number. Use it.
How to know it worked
Count the open storm files two days after the wind. Count them again after the chase has run. The measure is photos returned and mornings confirmed, not calls made. A hundred polite calls that still leave the pad without pictures have not done the work.
Do not count “minutes saved” as a published statistic. The worked example above is arithmetic on stated assumptions. Put your own figure in. A crew that lives on mesh and a crew that lives on electric gates are not the same pad.
Whoever takes the first confirmed measure often takes the order. That is why an unchased plot is not only a missing photo. It is a buyer who now thinks the last crew they rang is the one that still answers.
AI receptionist, in-house staff, or a call centre
| CITT | In-house | Call centre | |
|---|---|---|---|
| Photo chase after a storm | Yes, from your list | When someone has time | If you write a script |
| Measure and gate-look reminders | Yes | Yes | Sometimes |
| Starts with the address or the name | Yes | Yes | If you insist |
| Takes a side to hurry the photos | Never — the tape goes on the run | You look at the line, still do not take a side on the phone | A risk if the script drifts |
| Answers what the run will cost | No — flags the crew | After the tape | Must not; sometimes does |
| Offers a measure the book does not have | No — checks the book, or takes a callback | If they check | Often from last week's pad |
| Rings a neighbour about someone else's plot | No — only the number on the file | Only if you said so | A risk if the list was not read |
What unchased storm photos cost one week
Worked from these assumptions — change any of them and the answer changes:
- Two people, 14 open repair files after a storm, each waiting on photos of the run.
- This example treats 6 of those 14 as still missing two days later.
- A file that sits incomplete, or is pulled when the photos arrive at four, wastes about €90 of reserved time — put your own figure in, not ours.
- A two-day outbound chase recovers half of those missing folders. Challenge this first; crews vary.
- 6 files still open on paper, two days out.
- Half recovered — 3 files that move on the photos they needed.
- 3 × €90 = €270 of reserved time protected, in one week.
- Several such weeks a year — this example counts five storm weeks.
About €1,350 a year of crew time, from calls that only ask whether the photos have been sent.
What it costs
CITT is pay as you go: no packages, no minimum, no contract. The current rates — the monthly fee per number and the per-minute rate — are on the pricing section of the home page, which is the only place they are published.
Frequently asked questions
Can it tell them which photos are missing?
It can name the folder you put on the list — the run towards the olive trees, the bent post, the leaf in the drive. It should not rebuild the repair on the call, and it should not decide that a particular picture proves a boundary. If they ask whose land it is, that is a callback. The tape goes on the run.
What if they ask you to tell the neighbour to stop, on the chase call?
The assistant does not answer. It says it does not take a side, takes the question in the client's words, and ends the chase. A chase that becomes a verdict has no tape, no file note of a decision, and no crew attached. The transcript still helps — you return a real question rather than “they rang”.
Can it offer a new morning to measure?
Yes, if you allow that purpose and if it checks the book before it offers a window. It still does not tell them what the line means beyond the list you entered. A reminder that starts taking a side has stopped being a reminder.
Does it still ask for the address when we ring?
Yes. The call opens with the crew name, the address or the name on the file, and it stops if the person on the line does not recognise them. That is how you avoid briefing a neighbour about a plot, or a spouse about a jammed gate.
Can it chase a measure from an existing client?
As a visit reminder, yes: we have a morning this week, can you be on the plot, here is who must wait. Not as a sentence that the wall is theirs, and not as a price. “We still have Thursday, 09:00 to 13:00, for the Koropi wall” is reception. “It's your land” is a side.
Who decides who is on the list?
The crew. The assistant does not invent people to ring. You export or tick the files that need a reminder or a chase, with one purpose each. A list that mixes “where are the photos” with “see if they want a gate as well” is two jobs, and only the first one belongs here.
