Terms of Service

CITT provides an AI voice assistant platform for businesses, which includes:

• Automated answering of phone calls with AI, in the caller's own language (70+ supported)
• Appointment and calendar management
• Call analytics, transcripts and business insights
• Knowledge-base management and AI assistant customization
• Integration with Telnyx (VoIP) and ElevenLabs (AI voice)

To use the Service you must:

• Be at least 18 years old
• Be legally authorized to represent your business
• Provide accurate and up-to-date registration details
• Comply with these Terms and all applicable laws, including the GDPR

The Service is intended exclusively for lawful business use. The following are expressly prohibited:

• Use for unlawful purposes or in violation of third-party rights
• Recording calls without informing the participants, in violation of applicable law
• Attempting to gain unauthorized access to our systems
• Reselling or transferring the Service to third parties without permission
• Overloading the infrastructure through automated systems (spam)

The platform gives you the tools; what your assistant says is defined by you. Specifically:

• The wording, instructions (prompt) and knowledge base of your assistant are written and controlled exclusively by you. Apart from the pre-filled system answers described below — which you can edit or switch off — the platform does not add content of its own to the responses given to your callers.
• Disclosing that the caller is speaking with an artificial intelligence is your obligation. Where applicable law — including Regulation (EU) 2024/1689 on artificial intelligence — requires such a disclosure, you must include it in your assistant's wording, in the greeting or in the instructions. To make that easier, we pre-fill one system answer with which the assistant identifies itself as an AI assistant if the caller asks; you can edit it or switch it off. That answer is not a disclosure at the start of the conversation: the platform inserts nothing at the beginning of the call, adds nothing automatically to your greeting, and does not check whether a disclosure is present.
• The accuracy of the information your assistant provides (prices, opening hours, availability, terms) is your responsibility. We do not review and do not approve the content you enter.
• The lawfulness of the call script under consumer-protection, telemarketing and personal-data law rests with you as the controller of your own callers' data.

We act as a processor for your callers' data. This relationship is described in section 8.

If you enable call recording, you — as the controller — are responsible for:

• Informing callers about the recording (e.g. via an announcement message at the start of the call)
• Obtaining the necessary consent in accordance with the GDPR and applicable data protection law
• Handling erasure requests from data subjects

CITT acts as a processor for call recording.

The Service is provided exclusively to businesses (B2B) on a prepaid credit basis. There is no automatic subscription: credit is added on request and consumed through use.

• Minimum start credit of €99 (net) — a prepayment on the Service, not a fee. There is no setup cost and no activation fee. The full amount is credited to your prepaid balance. The first month of your phone number (€20) is then taken from that balance, leaving €79 for calls — around 175 minutes at €0.45. If your account carries no monthly number fee, the whole €99 remains available for calls.
• €20 per month per phone number, deducted from your prepaid credit
• €0.45 per call minute, deducted from your prepaid credit after each call
• The Service is billed against prepaid credit — there is no automatic card subscription
• Payments are made by bank transfer; minutes are credited to your balance once the payment is confirmed
• You are not bound by any subscription period — the service remains active for as long as credit is available
• All prices are net (excluding VAT). VAT of 24% is added on top
• Credit does not expire. It is, however, consumed by the monthly number fees, even if no calls are made
• Unused credit is not paid back out in cash. This applies to the start credit as well: it is prepayment on the Service, not a deposit
• Every charge is recorded in the immutable credit ledger at the rate in force at the time of the transaction. Price changes are not retroactive
• We reserve the right to change prices with 30 days' notice

The phone number allocated to you costs us money on a monthly basis, whether or not it is used. For this reason the following applies:

• When your credit reaches zero, the AI assistant stops answering calls
• If the credit remains at zero, you will receive two (2) written notices at your account email address: the first when the credit reaches zero and the second seven (7) days before the release
• Thirty (30) days after the first notice, if no credit has been added, the account's phone numbers are permanently released and returned to the carrier
• The release is irreversible: the same number cannot be recovered. Your account remains active and you can request a new number at any time
• Adding any credit before the deadline expires cancels the process and resets the deadline
• The deadlines are counted from the date each notice is sent. If no notice is sent, no release takes place

It is your responsibility to keep your account email address up to date so that the above notices reach you.

CITT and its technologies are the property of CITT. You are granted a non-exclusive, non-transferable licence to use the Service for the purposes of your business.

Call data, transcripts and content you generate remain yours. You grant us a licence to process them exclusively in order to provide the Service.

With you as the controller of your customers' data and us as the processor, our relationship is governed by the Privacy Policy and, where required, by a Data Processing Agreement (DPA). Contact us for a DPA at info@citt.gr.

Our target is 99.9% uptime. We are not liable for outages due to scheduled maintenance (with 24 hours' notice), failures of third-party providers (Telnyx, ElevenLabs) or force majeure events.

To the maximum extent permitted by applicable law, the total liability of CITT shall not exceed the charges paid during the last 3 months. We are not liable for indirect damages, loss of profits or loss of data caused by force majeure.

You may terminate your subscription at any time from Settings. We reserve the right to suspend or terminate accounts that violate these Terms, with prior notice unless the violation is serious.

These Terms are governed by Greek law and the law of the European Union. For any dispute arising out of or relating to these Terms, the courts of Heraklion, Crete shall have jurisdiction.

We may amend these Terms. We will notify you by email or in-app notification at least 30 days before material changes take effect. Continued use of the Service after the changes take effect constitutes acceptance of them.

For questions about these Terms: info@citt.gr or office@salimov.de · Tel.: +30 698 5822367 · www.salimov.de