Measure-up and tile-arrival chase for tilers
Quick summary
- You are on a bathroom floor. The tile-arrival list and the delayed plumber still have to be chased.
- The list is a named address, a measure-up reminder, or a start that cannot go because the boxes are not in. Not a second quote.
- Every call starts with the address or the name on the file. If they do not recognise them, the call stops.
- It does not say the fall is right. Missing tiles are a yes or no. What those boxes mean for Thursday is a callback.
- If they ask for a price or a start, the assistant writes the question down and says someone will call back after the tape.
- SMS does the first reminder. The voice call is for the morning that is still unconfirmed the day before.
TL;DR
You are on a bathroom floor. Eight measure-ups are still unconfirmed and Wednesday's tiles never arrived. Nobody is going to spend the afternoon ringing. An assistant works the list you give it: address or name on the file, one purpose. It asks whether the floor will be clear. It does not say what the fall will be, whether a start can go, or what the bathroom costs. If they ask, it writes the question down and says someone will call back. It can move a morning if that morning is free. It will not ring a neighbour's mobile about someone else's wet-room.
Key takeaways
- Build each list from your own files: address or name, the number on the file, and one purpose.
- Do not put a personal mobile on a chase unless that number is the number on the file.
- Write the purpose as a reminder or a chase, not as a question about a price or a fall.
- If the client asks whether the fall is right, the assistant ends the call and flags you to call back.
- Check the book before you speak a morning. Do not read Thursday off last week's pad.
- Keep square-metre rates and last year's neighbour off the script. The quote is after the tape.
On a floor, and the list still sitting
One of you is in the adhesive. The other is on a splashback. Eight measure-ups are unconfirmed. Wednesday’s boxes did not come. The plumber named Thursday and then stayed.
Nobody is going to spend the afternoon ringing. The list sits. Thursday arrives empty, or it arrives with a floor still full of pipes.
An assistant works the list you give it. One purpose each. Address or name on the file first. If the person on the line does not recognise them, the call stops. That is how a neighbour does not hear about a wet-room.
The purpose is a reminder or a chase: will the floor be clear, have the tiles arrived, can we keep Thursday, do we move because the plumber stayed. It is not a second quote. It is not a fall decision.
If they ask what it costs, or whether the fall is right, or whether you can start without seeing the floor, the assistant writes the question down, says someone will call back, and ends the chase. A chase that becomes a price has no one attached to the sentence.
One purpose. One number. The book.
Build the list from your files. Not from a notebook on the van dash that still has last April’s numbers.
Each line: address or name, the number on the file, one purpose. Measure-up reminder. Tile-arrival chase. Plumber-delay move. Start confirmation after a quote you have already given. Not “see if they want the terrace too” on the same call.
SMS does the first reminder. The voice call is for the morning that is still unconfirmed the day before, or for the boxes that have not moved in two days.
Before it speaks a morning, it checks the book you already use. Last week’s pad is how Thursday gets offered twice.
It confirms the move by SMS, in the language of the original booking — 70+ languages — with what to leave clear.
What it will not say on a chase
It will not name a price to hurry them. It will not say the fall is fine so they keep Thursday. It will not invent a start because the plumber said so. It will not tell them which membrane to buy. It will not ring a number that is not on the file.
Water through to the flat below, heard on a chase, is a transfer. It collects a name and a number while it is connecting. It does not tell them to lift tiles.
What you set first
Export the list with one purpose each. Mark who may be rung. Write the sentences that forbid price, fall and start. Check the book before any morning is spoken. Read the first chase transcripts. That is where a soft “we can start Thursday” creeps in.
Rates live on the pricing section of the home page. They are not repeated here.
A plumber’s week is a list, not a mood
After a plumber has left three floors, or said they would and did not, the pad is a list of bathrooms that may or may not be yours on Thursday. Someone has to ask. If nobody asks, you drive to a floor that still has pipes, or you sit in the van while a clear floor waits for a crew that never confirmed.
The assistant can ask whether the plumber has left. It can ask whether the boxes are in the bathroom. It can offer a move if Thursday is dead. It cannot turn those answers into a start.
A format match on the same list is a different purpose. Do not chase two cracked 20×20s with the same script you use for a wet-room measure-up. The reminder that names the two pieces is how they are still on the floor when you arrive, instead of in a bag at the skip.
August still needs its own dates. Do not let a chase confirm a morning in a week the van is dark.
What these chase calls sound like
The order is the crew name, the address, the purpose, then a yes or no, then a morning the book can honour if one is needed, then the refusal if they ask for a price. There is no “the fall will be fine” to keep them on Thursday. There is no neighbour’s mobile.
If the assistant is friendly and still names a start, you own that morning. Put the Kalamaria shower on a moved measure-up, not on a start the boxes cannot support.
AI receptionist, in-house staff, or a call centre
| CITT | In-house | Call centre | |
|---|---|---|---|
| Tile-arrival chase after a plumber delay | Yes, from your list | When someone has time | If you write a script |
| Measure-up and start reminders | Yes | Yes | Sometimes |
| Starts with the address or the name | Yes | Yes | If you insist |
| Names a price to hurry the tiles | Never — the quote is after the tape | The crew does, after the floor | A risk if the script drifts |
| Answers whether the fall is right | No — flags the crew | After they have been on the floor | Must not; sometimes does |
| Offers a start the book does not have | No — checks the book, or takes a callback | If they check | Often from last week's pad |
| Rings a neighbour about someone else's wet-room | No — only the number on the file | Only if you said so | A risk if the list was not read |
What unchased tile arrivals cost one week
Worked from these assumptions — change any of them and the answer changes:
- Two people, 16 open bathrooms after a plumber week, each waiting on tiles or a clear floor.
- This example treats 7 of those 16 as still missing two days later.
- A morning that sits empty, or is pulled when the boxes arrive at four, wastes about €180 of reserved time — put your own figure in, not ours.
- A two-day outbound chase recovers half of those missing mornings. Challenge this first; crews vary.
- 7 mornings still open on paper, two days out.
- Half recovered — 4 mornings that move on the boxes they needed.
- 4 × €180 = €720 of reserved time protected, in one week.
- Several such weeks a year — this example counts four.
About €2,880 a year of crew time, from calls that only ask whether the tiles have arrived or the floor will be clear.
What it costs
CITT is pay as you go: no packages, no minimum, no contract. The current rates — the monthly fee per number and the per-minute rate — are on the pricing section of the home page, which is the only place they are published.
Frequently asked questions
Can it tell them which tiles are missing?
It can name the line you put on the list — the 60×60 for the shower, the 20×20 for the match. It should not rebuild the quote on the call, and it should not decide that a particular box means Thursday is on. If they ask whether the fall is right, that is a callback. Someone has to see the floor.
What if they ask for a start date on the chase call?
The assistant does not answer with a start. It says someone will call back after the tape, takes the question in the client's words, and ends the chase if it has become a quote. A chase that becomes a price conversation has no reviewer and no crew attached. The transcript still helps — you return a real question rather than “they rang”.
Can it offer a new morning to measure?
Yes, if you allow that purpose and if it checks the book before it offers a morning. It still does not tell them what the floor will cost beyond the visit type you entered. A reminder that starts pricing a bathroom has stopped being a reminder.
Does it still ask for the address when we ring?
Yes. The call opens with the crew name, the address or the name on the file, and it stops if the person on the line does not recognise them. That is how you avoid briefing a neighbour about a wet-room, or a spouse about a bathroom they do not know is being done.
Can it chase a start from an existing client?
As a reminder, yes: we have a morning this week, can you leave the floor clear, here is what to have ready. Not as a sentence that the fall is fine, and not as a price. “We still have Thursday 09:00 to 13:00 for the shower measure-up” is reception. “We can start Thursday” is a start you have not agreed.
Who decides who is on the list?
The crew. The assistant does not invent people to ring. You export or tick the files that need a reminder or a chase, with one purpose each. A list that mixes “have the tiles arrived” with “see if they want the terrace too” is two jobs, and only the first one belongs here.
