Visit and certificate chase for pest control
Quick summary
- You are in a suit. The Friday villa still has no key holder. The follow-up kitchen still has to be chased.
- The list is a named address, a visit reminder, or a certificate date. Not a second opinion on a spray.
- Every call starts with the name on the file. If they do not recognise it, the call stops.
- It does not say they can sleep there. A missing key is a yes or no. What to apply is a callback.
- If they ask what to spray, the assistant writes the question down and says the technician decides on site.
- SMS does the first reminder. The voice call is for the villa that still has no key two days before Friday.
TL;DR
You are in a suit. Eight Friday villas still have no key holder and Wednesday's follow-up kitchen never confirmed. Nobody is going to spend the evening ringing. An assistant works the list you give it: name on the file, one purpose. It asks whether someone can open. It does not say what to apply, whether they can sleep there, or what a certificate will say. If they ask, it writes the question down and says the technician decides on site. It can book a new time if that time is free. It will not ring a neighbour's mobile about someone else's kitchen.
Key takeaways
- Build each list from your own files: name, the number on the file, and one purpose.
- Do not put a personal mobile on a kitchen chase unless that number is the number on the file.
- Write the purpose as a reminder or a chase, not as a question about a product.
- If the client asks what to spray, the assistant ends the call and flags the technician to call back.
- Check the book before you speak a time. Do not read Thursday off last week's pad.
- Keep product names and re-entry sentences off the script. The technician decides on site.
The lists on the van while you are in a suit
The shop is not finished. Eight Friday villas still have no key holder. Wednesday’s follow-up kitchen never confirmed. You are not going to spend the evening ringing.
That is the outbound problem in this crew. Not a campaign. Not a hunt for new terraces. A list of people you already know, an address you have already written down, and nobody free to ring because the suit is still on.
SMS can do the first reminder. The voice call is for the villa that still has no key two days before Friday, and for the kitchen that did not answer the text.
One purpose, the name on the file
Every call on this list has one job. Who opens on Thursday. Can we keep dusk. Is the certificate collection still on.
The call opens with the firm name and the name on the file. If the person on the line does not recognise them, the call stops. That is how you avoid telling a neighbour about bait in a kitchen, or a colleague about a vacant shop.
Do not put a personal mobile on the list unless it is the number on the file. A chase that briefs the wrong person is worse than no chase.
If they start asking what to spray, the purpose has ended. Write the question. Flag the technician. Do not finish the reminder with a product so the file feels done.
Key holder, follow-up, certificate
Key holder. Friday villa, vacant since May, neighbour with a set. The assistant asks whether someone can open at the time you already booked. Yes or no. A new time only if the book is free. It does not promise Friday if nobody can let you in on Thursday.
Follow-up. Kitchen already treated, return visit. The assistant names the visit on the list. It does not say the kitchen is finished. It does not say come back in two weeks because a table said so — only if you wrote that return as a booked slot.
Certificate. Inspection next week. Reminder of the collection time, who must be there. Not “the inspector will accept this”. Not “the kitchen is ready”.
Mosquito dusk for a terrace already on the round is a reminder of the slot, not a new first visit sold on the chase. Keep new work off this list.
What the assistant must not say while it chases
A product. A mix. A supermarket name. “Just put gel in the corners until Thursday.” That sentence, on a recorded outbound call, is yours.
Sleep tonight. Re-entry. Wash the plates. Close the bedroom. Flag those questions. Do not answer them to keep the key holder on the line.
A price for adding mosquitoes to a kitchen file. That is new work. This list is the key, the follow-up, the certificate.
A time the book does not have. Check first. Last week’s pad is how you double-book a dusk.
How CITT handles the chase
- You build the list. Name, number on the file, one purpose.
- SMS first if you use it, in the language of the original booking.
- Voice for what SMS did not close — no key, no answer, a time that has to move.
- The call stops if the person is not on the file, or if they ask what to apply.
- A new time is checked against the same book the crew uses.
- You get the transcript, the yes or no on the key, and any flagged question.
Rates live on the pricing section of the home page. They are not repeated here.
What you set first
Export Friday villas without a key holder. Export follow-ups that have not confirmed. Export certificate collections in the next seven days. One purpose each.
Write the opening line: firm, name on the file, stop if they do not recognise it. Write the forbidden sentences: product, sleep, ready for inspection.
Connect the book so a moved dusk is a real dusk. Keep neighbour numbers off the list unless they are the key holder on the file.
A chase that names a spray has stopped being reception. Put that in the notes, in those words, if you have to.
After the list is worked
A villa that would have been empty on Friday now has a name who opens, or a slot you can give to another terrace. A kitchen that would have been a no-show now has a moved evening.
It does not replace the technician. It replaces the evening you were never going to spend on the phone. The product, if any, is still on site. The key is the only yes or no this call needed.
AI receptionist, in-house staff, or a call centre
| CITT | In-house | Call centre | |
|---|---|---|---|
| Key-holder chase before Friday | Yes, from your list | When someone has time | If you write a script |
| Follow-up and certificate reminders | Yes | Yes | Sometimes |
| Starts with the name on the file | Yes | Yes | If you insist |
| Names a product to hurry the key | Never — the technician decides on site | The technician does, after the rooms | A risk if the script drifts |
| Answers whether they can sleep there | No — flags a technician | The technician does | Must not; sometimes does |
| Offers a dusk the book does not have | No — checks the book, or takes a callback | If they check | Often from last week's pad |
| Rings a neighbour about someone else's kitchen | No — only the number on the file | Only if you said so | A risk if the list was not read |
What unchased Friday keys cost one August week
Worked from these assumptions — change any of them and the answer changes:
- Two technicians, 16 open first visits before a Friday of villa openings, each waiting on a key holder.
- This example treats 7 of those 16 as still missing two days later.
- A visit that sits incomplete, or is pulled when nobody opens at four, wastes about €85 of reserved time — put your own figure in, not ours.
- A two-day outbound chase recovers half of those missing keys. Challenge this first; crews vary.
- 7 visits still open on paper, two days out.
- Half recovered — 4 visits that move on the key they needed.
- 4 × €85 = €340 of reserved time protected, in one week.
- Several such weeks in August — this example counts four.
About €1,360 in that season of van time, from calls that only ask whether someone can open.
What it costs
CITT is pay as you go: no packages, no minimum, no contract. The current rates — the monthly fee per number and the per-minute rate — are on the pricing section of the home page, which is the only place they are published.
Frequently asked questions
Can it tell them which rooms still need a follow-up?
It can name the visit you put on the list — kitchen follow-up, terrace dusk, certificate collection. It should not rebuild the treatment on the call, and it should not decide that a particular room is finished. If they ask what to spray in the meantime, that is a callback. The technician decides on site.
What if they ask whether they can sleep there, on the chase call?
The assistant does not answer. It says the technician decides on site, takes the question in the client's words, and ends the chase. A chase that becomes a recipe has no reviewer, no file note of a decision, and no technician attached. The transcript still helps — the technician returns a real question rather than “they rang”.
Can it offer a new time if the key holder cannot do Thursday?
Yes, if you allow that purpose and if it checks the book before it offers a time. It still does not tell them what to apply beyond the visit type you entered. A reminder that starts naming products has stopped being a reminder.
Does it still ask for the name when we ring?
Yes. The call opens with the firm name, the name on the file, and it stops if the person on the line does not recognise them. That is how you avoid briefing a neighbour about a kitchen, or a colleague about a vacant shop.
Can it chase a certificate from an existing kitchen?
As a collection reminder, yes: we have a time this week, can you be there, here is who must open. Not as a sentence that the inspector will accept the paper, and not as a product. “We still have Thursday at 18:00 for the follow-up” is reception. “The kitchen is ready” is a claim you do not make on this call.
Who decides who is on the list?
The crew. The assistant does not invent people to ring. You export or tick the files that need a reminder or a chase, with one purpose each. A list that mixes “where is the key” with “see if they want mosquitoes as well” is two jobs, and only the first one belongs here.
