Confirm tomorrow's houses and tonight's turnarounds
Quick summary
- Tomorrow's list is on the phone. Two regulars have not confirmed. One host wrote “guest staying”. Nobody rings them.
- This is not a new booking. The visit is already in the book. The call confirms they still want it, and when.
- A guest who extends needs a new checkout, then a new look at the book — not Wednesday left sitting there.
- It does not invent a time, a price, a change fee, or a key hiding place on the way out.
- It calls in the language of the last inbound call. The SMS with the access note follows that language.
- Take a number off the list the same day they ask. A crew that works in people's houses cannot sound like a machine.
TL;DR
Tomorrow six houses are on the list. Two regulars have not said they will be in. One host wrote that the guest is staying another night. You are in a kitchen, or you are already in the van. Nobody rings those names. An assistant calls the people who already have a visit. It confirms they still want it, takes a new checkout if the guest extended, and repeats the access rule you actually use. It will not invent a time, a price, or a plant pot. It speaks the language of the last call — 70+ languages — and texts only after the book still holds the visit.
Key takeaways
- Start with tomorrow's regulars who have not confirmed, and with tonight's turnarounds whose guest may have extended.
- Confirm the visit that is already in the book. Do not open a new job on this call.
- Write the access sentence once: lockbox, porter, or they will be in. It repeats what you wrote. It does not invent a mat.
- Do not let it invent a new time, a new price, a change fee, or a yes that is not on the row.
- Call in the language of the last inbound call. The SMS follows that language — 70+ languages.
- Set the hours it may ring before the first name goes out. Never leave a lockbox code on a voicemail.
Tomorrow’s list is on the phone and nobody is ringing it
Tomorrow six houses are on the list. Two regulars have not said they will be in. One host wrote “guest staying another night” in a message you have not opened. You meant to ring them at lunch. Lunch was a kitchen, then a stairwell, then the road to the next one. At six you are locking the last door. The names are still on the phone.
That is outbound on a cleaning number. Not a campaign. Not everyone who ever asked for a quote. Three conversations the week already implied: the regular who may have gone to the island, the host whose guest extended, the one-off whose keys you still do not have. You can see the names. You do not ring them, because both hands are in gloves, or on the wheel.
The assistant can spend half past six on those names after the last house. It may say what the book and the calendar already hold. If the sentence is not there, it takes a number and you ring them yourself.
Why those calls never go out
The same adult cannot finish a bathroom and place a careful call at the same time. Gloves are on, or the phone is in the cup holder. Maria goes to the island because nobody asked if Tuesday still stands. The host who wrote “staying another night” stays unopened. Tomorrow at 11:30 you arrive and the guest is still packing.
Half past six is when a host can pick up, and when you are counting which houses ran long. So the call waits until morning, when they are already on a flight. A recording that says “leave a message” does not confirm a visit. The person who already has a Tuesday, or an 11-to-3 window, is waiting for you to speak first.
Three lists, in that order
Tomorrow’s regulars. Fed from the book you actually trust, not from a memory of who you meant to ring. The sentence is short. Are they in. Is the usual time still right. If you do not ring, you drive to a locked door, or you leave the morning blocked, and a host is asking for it. If the book is wrong, fix the book before you turn the voice on. An outbound “see you at nine” for a house you marked paused in August is a complaint you placed in someone’s morning.
Tonight’s and tomorrow’s turnarounds. Is the guest still leaving. What is checkout. What is the next check-in. The assistant checks that the visit is still there before it speaks it. If the guest extended, release the old window, take the new one only if it is free, and send no text until the new stretch exists. A Tuesday-night “they’re staying” is a morning you can still give to another host. A Wednesday you arrive to a packed suitcase is a morning you already spent.
Do not let a reminder talk about price unless that figure is on the same row. “See you after eleven” is a diary fact. “And it will be the same as last time” is a price fact. Mixing them is how a confirm call becomes an argument on a recording.
One-offs whose access you still do not have. Not a second pitch. A check. Do they still want Friday. Where are the keys. Will anyone be in. The assistant does not invent a hiding place to close the row. A new figure is you, on a call you decided to have.
There is a fourth list people reach for too early: everyone who ever asked for a deep clean, everyone who sent photos in the spring, every host who stayed once in May. That is how a crew that works inside people’s houses starts to sound like a machine. Leave that list off.
You placed the call
You chose the moment. If the sentence is wrong — nine o’clock when they paused, 11:30 when the guest is staying, a price you had not agreed — you cannot blame a live incoming question. You wrote the row. You let the assistant dial it.
The usual version on this phone is “we’ll come tomorrow anyway”, said because it felt like progress. Tomorrow the door is locked, or the guest is still in the shower, or you are on the other side of the city. That is a complaint you originated.
The other version is the helpful extra. They hesitate, so the assistant trims the price, or promises Thursday at eight, or says yes to the oven you have not seen. The script will do that on every call if you allow anything that sounds like closing. Do not allow it.
A third version is quieter. The book said checkout at eleven this morning. At four the host wrote that the guest extended. Nobody took tomorrow off the list. The assistant rings at half past six and tells them you are coming at 11:30. You come. The guest is packing. The next guest is on the way.
Confirmed and “they said they’d be out” are not the same list
“They usually leave by eleven” is not a checkout. “It should be empty tomorrow” is not a checkout. “I finished except I still need the code” is not access. Only the row that has a real window, or a real “we will be in”, goes on the outbound list as a confirm.
Almost-confirmed is how you send someone to a guest who is still there. They found parking. They carried the caddy up. The door opened on a suitcase.
If you want to tell people a visit is close, that is your call, because you can hear whether they are about to leave keys with a neighbour. Do not give the assistant an almost-ready list. Feed the names from the book the same day, after the window is actually written. If you do not trust the book this afternoon, do not let anything dial from it this evening.
The rule the assistant must obey
If it is not written down, we do not say it. If we need to say something that is not written down, a person calls back. You were the one who dialled. That does not make a guessed sentence safer.
The visit is on the row, or the name should not be in the list. The existing calendar stretch is in the diary. A price is on the row only if you put it there for that visit. A lockbox code is on the row only if you wrote it. “Should be” is not a checkout. “Under the mat” is not an access rule you asked it to invent.
A reminder can confirm that a stretch exists in the diary. If they then ask “and it’s the same price as last time”, the honest sentence is: I will not give a figure on this call unless it is already on that visit; if it is not, a person will ring you.
If you cannot live with that sentence, do not make reminder calls. Send the SMS from the diary. Do not add hedges. Usually, typically, should be, we can probably — delete them. A hedge on a recording still sounds like a yes when someone is waiting in a hallway.
What you configure first
- Tomorrow’s regulars, fed from the book you actually trust. If you do not trust the book, do not call from it.
- The turnaround list, fed from the calendar, with the change path already tested: old window released, new window offered only if it is free, no text until the new stretch exists.
- The one-off follow-up as fields, not as a chat that can wander into a number. Still wanted. Friday still right. Access known. Yes or no.
- A hard stop on new figures, new times, new yeses, and invented hiding places.
- An opt-out that writes the same day.
- The language of the last inbound call, so “we are coming after eleven” arrives in the words they can use.
- Quiet hours and retries before the first name. Never leave a lockbox code on a recording.
Then listen to the first thirty outbound recordings, including the short ones. You work inside people’s houses. They will play it back.
How a confirm call actually runs
The assistant says who it is and why it is ringing, in one clause that is on the row. It asks the one question: are you in tomorrow, or is the guest still leaving at eleven. Then it gets off. Name, day, area. It does not guess which Maria.
If they ask for a different day, it checks the calendar before it offers a stretch. No stretch, no text. If they ask whether it is the same price as last time, it repeats a figure only if that figure is on the visit. “The usual” is not a price. If they are not there, a short identification and a number they can return — never a lockbox code on voicemail.
A guest who stayed another night
The turnaround moves. That is the whole point of the call.
Find the visit. Take the new checkout. Look at the book. Release tomorrow. Write the new stretch only if it is free and still inside the new window. Then text. That is one change.
If you leave Wednesday booked and Thursday empty, you will drive to a guest who is still there, and you will tell the next host you are full. If you invent a change fee on the recording, you now own that fee.
Hours change. Saturday if you take it. August if the regulars pause. Write the week as it actually runs. If the file is three weeks stale, you will send someone to a locked door on a call you chose to make.
“See you tomorrow morning” is only safe if tomorrow morning is in the file and the stretch is free in the calendar. “We’ll come anyway” is almost never a fact. Tomorrow they may be on the island, or the guest may still be in the shower.
Access on the way out
If the door does not open, the visit you just confirmed does not start.
The assistant repeats the access rule on the row. It can ask whether the lockbox is still the one you have. It must not suggest a mat, a plant pot, or a neighbour, and an outbound call is not a reason to get creative. A wrong hiding place on a recording you placed is a drive you paid for.
Never leave a lockbox code on a voicemail. Send it by SMS after they have confirmed, in the language of the call. If they did not pick up, do not read the code into a machine.
New houses with no access note stay a callback. Do not use outbound to invent the missing sentence.
People in these houses
You work inside their kitchens. Keep the sentences short and true. Take a number off the list the same day they ask. A number that failed three times this week comes off too, and so does an open complaint. Do not use outbound to see if they are still angry about the glass. If they enquired in English, “we are coming after eleven” should not arrive in Greek. 70+ languages is the capacity.
What you listen for
The first thirty outbound recordings. You are listening for a sentence that was not on the row: a price, a Thursday, a “we’ll come anyway”, a plant pot. Pause the list until the script is tighter. Delete the almost-confirmed leak — they usually leave by eleven, should be empty, done except for the code.
If people are still arriving to a guest who is packing, the book is wrong. Fix the source. Do not add more names. You can always ring them yourself.
Rates for the service live on the pricing section of the home page. They are not repeated here.
AI receptionist, in-house staff, or a call centre
| CITT | In-house | Call centre | |
|---|---|---|---|
| Rings tomorrow's regulars | Yes, from the list you give it | If they finish the house they are in | If you export the names |
| Asks whether they still want the visit | Yes — that is the call | Yes, when they have pulled over | Often just reads the day |
| Guest stayed another night | New checkout, old visit released | If they rewrite the list | Two notes, often the old time kept |
| Invents a new time or a price | Never | Tempting, to get it over with | If the brief is sloppy |
| Invents a plant pot on the way out | No — only the access you wrote | Can ask you | Risk, if the sheet is silent |
| Language of the last call | 70+ languages | Greek, and English if they have it | Whoever is on that shift |
| Lockbox code | SMS after they confirm, never on a voicemail | If they remember to send it | Often read aloud to a machine |
What an unconfirmed extension costs a same-day turnaround
Worked from these assumptions — change any of them and the answer changes:
- A normal week of short-lets mixed with regulars. Put your own mix in.
- About 3 turnarounds a week where the host later says the guest is staying another night — check your own week.
- A two-bedroom turnaround is worth about €65 to you. YOUR figure will differ, and this is the number to change first.
- This example assumes that on 2 of those 3, nobody confirmed the new window, so you arrived while the guest was still packing, or the next guest walked into a flat that was not done. Drop it if yours is lower.
- A wasted drive plus a missed refill the next morning is counted here as one lost visit. Change that if you only want the drive.
- 3 extensions reach you in a week, late, or not at all.
- 2 of them are still sitting on the old checkout because nobody rang to confirm the new window.
- 2 × €65 = €130 of that week's work: a drive to a guest who is still there, and a morning you could have given to another host.
- Put the weeks you actually take short-lets. 20 × €130 is only the sum if both numbers are yours.
About €2,600 a season from extensions you already half-knew about and never confirmed. Change the €65 and the two misses before you trust it.
What it costs
CITT is pay as you go: no packages, no minimum, no contract. The current rates — the monthly fee per number and the per-minute rate — are on the pricing section of the home page, which is the only place they are published.
Frequently asked questions
What should it call about first?
Tomorrow's regulars who have not confirmed they will be in, and tonight's or tomorrow's turnarounds where the host has not given a checkout. The list is short, the visit is already in the book, and a locked door or a guest still packing is a morning you do not get back. Leave “we haven't heard about your one-off quote” until those two run without extra sentences.
Can it give them a new price if they hesitate?
No. A new figure is your call. The assistant can ask whether they still want the visit, whether the window still holds, and then flag you. A discount spoken on an outbound recording is a discount you now own, even if you never meant to offer one.
What if the guest is not actually leaving tomorrow?
Then the call should take the new checkout and look at the book again. It should not leave Wednesday sitting there. It should not invent a change fee. Feed the list from the book you actually trust, not from a memory of who you meant to ring. An outbound “see you at 11:30” for a guest who is staying is a complaint you placed yourself.
Can it chase a complaint to see if they are still angry?
It can ask if they still want to speak to you, and it can put you on a callback. It should not offer a free redo, accept blame, or explain what happened. Those are your sentences, and they do not get better for being spoken by software.
What if someone says they do not want these calls?
Off the list the same day, and they stay off. You work inside people's houses. One irritated regular costs more than a confirmed Tuesday.
Does it call in the language they used last time?
Yes, if you have it. A host who booked in English should not get a Greek “we are coming at 11:30”. If you do not know, it starts in Greek and switches, the same way it does inbound. It works in 70+ languages.
