Template and plaque chase for marble yards
Quick summary
- You are on the saw. The template list and the plaque with Saturday on it still have to be chased.
- The list is a named address, a look reminder, or a slab that is ready. Not a second polish decision.
- Every call starts with the address or the name on the file. If they do not recognise them, the call stops.
- It does not say polish will do. A missing template is a yes or no. What the nosing means is a callback.
- If they ask for a price or Saturday, the assistant writes the question down and says someone will call back after the look.
- SMS does the first reminder. The voice call is for the plaque that is still unconfirmed the day before.
TL;DR
You are on the saw. Six island templates are still unconfirmed and Saturday's plaque name never arrived. Nobody is going to spend the afternoon ringing. An assistant works the list you give it: address or name on the file, one purpose. It asks whether the old worktop will be out. It does not pick polish or replacement, whether a cut can go, or what the island costs. If they ask, it writes the question down and says someone will call back. It can move a morning if that morning is free. It will not ring a manager's personal mobile about someone else's stair unless that number is on the file.
Key takeaways
- Build each list from your own files: address or name, the number on the file, and one purpose.
- Do not put a personal mobile on a chase unless that number is the number on the file.
- Write the purpose as a reminder or a chase, not as a question about polish or a price.
- If the client asks whether polish will do, the assistant ends the call and flags you to call back.
- Check the book before you speak a morning. Do not read Thursday off last week's pad.
- Keep stone rates and last year's neighbour off the script. The quote is after the look.
On the saw, and the list still sitting
One of you is in the dust. The other is on an island. Six templates are unconfirmed. Saturday’s name did not come. The fitter named Thursday and left the worktop in.
Nobody is going to spend the afternoon ringing. The list sits. Thursday arrives empty, or it arrives with a kitchen you cannot paper.
An assistant works the list you give it. One purpose each. Address or name on the file first. If the person on the line does not recognise them, the call stops. That is how a tenant does not hear about the building’s stair.
The purpose is a reminder or a chase: will the stair be clear, is the name with us, can we keep Thursday, do we move because the worktop is still in. It is not a second polish. It is not a slab price.
If they ask what it costs, or whether polish will do, or whether Saturday is enough, the assistant writes the question down, says someone will call back, and ends the chase. A chase that becomes a finish has no saw attached to the sentence.
One purpose. One number. The book.
Build the list from your files. Not from a notebook next to the saw that still has last May’s numbers.
Each line: address or name, the number on the file, one purpose. Look reminder. Template chase. Plaque-name chase. Fit confirmation after a quote you have already given. Not “see if they want the sills too” on the same call.
SMS does the first reminder. The voice call is for the plaque that is still unconfirmed the day before, or for the kitchen that has not moved in two days.
Before it speaks a morning, it checks the book you already use. Last week’s pad is how Thursday gets offered twice.
It confirms the move by SMS, in the language of the original booking — 70+ languages — with what to leave clear.
What it will not say on a chase
It will not name a price to hurry them. It will not say polish will do so they keep Thursday. It will not invent Saturday because a funeral named it. It will not say Thassos is in stock unless you typed that this week. It will not ring a number that is not on the file.
Someone fell on the stair, heard on a chase, is a transfer. It collects a name and a number while it is connecting. It does not tell them the stair is safe.
What you set first
Export the list with one purpose each. Mark who may be rung. Write the sentences that forbid price, polish-or-replacement and Saturday cuts. Check the book before any morning is spoken. Read the first chase transcripts. That is where a soft “polish will do” creeps in.
Rates live on the pricing section of the home page. They are not repeated here.
A name-day week is a list, not a mood
Before a name-day the pad is a list of plaques that may or may not have a name. Someone has to ask. If nobody asks, you cut the wrong letters, or you stand at the saw while a family waits on a piece that never had a file.
The assistant can ask whether the name has been sent. It can ask whether someone will collect. It can flag you if Saturday is on the line. It cannot turn those answers into a cut.
A stair look on the same list is a different purpose. Do not chase a nosing with the same script you use for a plaque. The reminder that names the flight is how the pots are off the stair when you arrive.
August still needs its own dates. Do not let a chase confirm a morning in a week the yard is dark.
What these chase calls sound like
The order is the yard name, the piece, the purpose, then a yes or no, then a morning the book can honour if one is needed, then the refusal if they ask for polish. There is no “it will be ready Saturday” to keep them on the line. There is no tenant’s mobile.
If the assistant is friendly and still picks polish, you own that sentence. Put the Patissia stair on a confirmed look, not on a grind the nosing cannot take.
AI receptionist, in-house staff, or a call centre
| CITT | In-house | Call centre | |
|---|---|---|---|
| Plaque chase before a name-day | Yes, from your list | When someone has time | If you write a script |
| Template and look reminders | Yes | Yes | Sometimes |
| Starts with the address or the name | Yes | Yes | If you insist |
| Picks polish to hurry the stair | Never — someone has to see the nosing | The yard does, after the step | A risk if the script drifts |
| Answers whether Saturday's cut is ready | No — flags the yard | After they have seen the saw | Must not; sometimes does |
| Offers a fit the book does not have | No — checks the book, or takes a callback | If they check | Often from last week's pad |
| Rings a tenant about the building's stair | No — only the number on the file | Only if you said so | A risk if the list was not read |
What unchased island templates cost one week
Worked from these assumptions — change any of them and the answer changes:
- Two people, 12 open island and stair files after a fitter week, each waiting on a template or a clear stair.
- This example treats 6 of those 12 as still missing two days later.
- A morning that sits empty, or is pulled when the old worktop is still in at four, wastes about €220 of reserved time — put your own figure in, not ours.
- A two-day outbound chase recovers half of those missing mornings. Challenge this first; yards vary.
- 6 mornings still open on paper, two days out.
- Half recovered — 3 mornings that move on the kitchen they needed.
- 3 × €220 = €660 of reserved time protected, in one week.
- Several such weeks a year — this example counts four.
About €2,640 a year of yard time, from calls that only ask whether the worktop is out or the name has been sent.
What it costs
CITT is pay as you go: no packages, no minimum, no contract. The current rates — the monthly fee per number and the per-minute rate — are on the pricing section of the home page, which is the only place they are published.
Frequently asked questions
Can it tell them which slab is ready?
It can name the line you put on the list — the Dionysos island, the plaque for Saturday. It should not rebuild the quote on the call, and it should not decide that a particular slab means Thursday's fit is on. If they ask whether polish will do, that is a callback. Someone has to see the stair.
What if they ask for Saturday on the chase call?
The assistant does not answer with a cut date. It says someone will look at the saw, takes the question in the client's words, and ends the chase if it has become a finish. A chase that becomes a Saturday promise has no reviewer and no saw attached. The transcript still helps — you return a real question rather than “they rang”.
Can it offer a new morning to look at the stair?
Yes, if you allow that purpose and if it checks the book before it offers a morning. It still does not pick polish or replacement beyond the visit type you entered. A reminder that starts deciding the job has stopped being a reminder.
Does it still ask for the address when we ring?
Yes. The call opens with the yard name, the address or the name on the file, and it stops if the person on the line does not recognise them. That is how you avoid briefing a tenant about a building stair, or a relative about a plaque they do not know is being cut.
Can it chase a fit from an existing client?
As a reminder, yes: we have a morning this week, can you leave the old worktop out, here is what to have ready. Not as a sentence that polish will do, and not as a price. “We still have Thursday 09:00 to 13:00 for the island template” is reception. “The island goes in Thursday” is a fit you have not agreed.
Who decides who is on the list?
The yard. The assistant does not invent people to ring. You export or tick the files that need a reminder or a chase, with one purpose each. A list that mixes “is the name with us” with “see if they want the sills too” is two jobs, and only the first one belongs here.
