Book electrician visits without mixing a dead board
Quick summary
- The assistant reads the book before it offers a time, so a dark flat is never offered as a wallbox survey.
- A twenty-minute fuse visit and a wallbox look are different bookings. Get that wrong and a charger sits in a fuse hour.
- Wallbox, one fuse, or no-power first. Then the address. Then the book.
- A wet board, a smell of burning, or sparks is not a booking. That call goes to a phone you hold.
- If the assistant cannot read the book, it takes a callback. It does not guess Thursday.
- The assistant texts the time, the type, and what to leave free in the garage.
TL;DR
You are in a live board. A caller who wants a wallbox survey will not wait for a callback just to learn whether Thursday is free. An assistant can book those hours if it reads the book first, treats a fuse visit as different from a charger look, and asks wallbox, fuse or no-power before it places anything. A dark flat is a note. A survey is a survey. A wet board is not a new visit type. If the book cannot be reached, the assistant does not guess. It takes the request and says so.
Key takeaways
- Give the assistant the types and their real durations before you let it book — fuse visit, wallbox survey, extra sockets, shaft look.
- Mark storm call-out hours and survey days in the same book it reads, including August.
- Test a move on an existing fuse visit and on a wallbox survey, separately, before you test a new charger.
- Turn on the SMS at the moment of booking, with what to leave free for that type.
- If the book cannot be reached, the only answer is a callback.
- Check the first fifty bookings by hand. That is when you find the hour that was a dark flat put into a survey.
When someone wants a time and you are in a live board
Both hands are in a consumer unit. The phone rings.
A driver wants Thursday at eleven for a wallbox survey. A shop wants twenty minutes for a single fuse. A building manager wants a look at the shaft lights. You cannot pick up. The cover is still off.
A caller who only needed to know whether Thursday is free will not wait for you to close the last way. They ring the next electrician on the list. An assistant can give them a time that is actually in the book, if the types are marked and if a dark flat is not allowed to land in a survey hour.
Three visits that are not the same hour
Fuse visit. One circuit. Kitchen, water heater, a dead socket. Short. The board is usually dry. The assistant offers the duration you marked. It does not turn this into a wallbox conversation because they also asked about a charger.
Wallbox survey. Garage or parking space. Feed, spare ways, three-phase or not, the run to the board. An hour if that is what you marked. Access is the garage key and someone who can open the meter cupboard. The assistant does not quote from a photo. It does not promise the supply-company paper.
Shaft look. Building manager on site, or a resident who is not allowed in the shaft. Different access. Do not let a resident book a shaft hour the manager has not agreed. The assistant takes who is calling and whether the manager will be there.
A dark flat is not a fourth visit type. It is a note and a ring to you. A wet board is not a fifth. It is a transfer.
If those five land in one column called “electrical”, Thursday fills with people who needed twenty minutes while the garage that needed an hour is given a fuse slot at the door.
What must be in the book before it offers a time
The hours you actually run, including evenings if you take them. The hours you do not. Storm mornings you have closed for call-outs. August. The two or three visit types with real durations.
A time the van has already given to a wallbox cannot be offered to extra sockets. The assistant has to read the same book you work from, not last week’s pad on the dash.
If the book cannot be reached — no signal in a basement shaft, the calendar offline — the assistant does not invent Thursday. It takes the request, says the electrician will confirm, and flags you. A person who arrives for a survey that was never written down is worse than a callback.
Papers and access the SMS has to name
A wallbox survey that arrives to a locked garage is an empty hour. Extra sockets that arrive to a flat with no one home are the same empty hour. A shaft look without the manager is a van on the pavement.
The confirmation has to name the type and what to leave free. Garage open, or the key with the guard. Board cover reachable. Manager on site for the shaft. For a fuse visit, someone in the flat who can show which circuit is dead.
The SMS goes in the language of the call. A German tenant who booked in German and gets a Greek text will miss the garage instruction.
Do not put a price in the confirmation. Do not put a reset instruction in the confirmation. The text is the time, the type, and the access.
Moves, cancellations, and “while I have you”
“Move Thursday” is not enough. Thursday may hold a fuse visit and a wallbox. The assistant asks which job, then the address, then looks at the book. Cancel, then book. Their own visit still occupies the old hour until the cancel is written.
“While I have you, is the board big enough?” is a survey question, not a booking question. The assistant does not answer it from a photo. It keeps the move, and it marks the question for the visit.
“While I have you, the board got wet last night” is no longer a move. That is a transfer. The assistant stops the diary work and puts the call on your phone. It does not keep chatting about Monday’s survey while they describe water on the cover.
Cancellations the day before free an hour. No-shows do not. Let them cancel through the assistant. Write it back into the same book.
What it will not book
A wet board. A smell of burning. Sparks. A whole flat dark with a “how long”. Those are phones, not hours.
A wallbox price. A promise that the supply company will have the paper by Friday. A communal shaft without the manager named.
A survey into a week you marked closed. A fuse visit into a storm morning you marked for call-outs only.
If they insist — “just put me down, I’ll wait in the garage” — the assistant still checks the book. If the hour is not free, it is not offered. A polite lie about Thursday is an angry car owner on Thursday.
How CITT handles the book
It reads the calendar the van already uses. It offers only hours that are free for that visit type. It writes the job in at the moment of booking. It texts the time, the type, and the access list. It can remind them the day before.
It asks wallbox, fuse or no-power before it looks at a time. It never books a wet board. If the calendar is unreachable, it takes a callback.
You see the transcript, the type, the address, and whether they asked a question the assistant refused.
What you mark first
Visit types and durations. Storm hours closed to surveys. August. Who can approve a shaft look. The sentence that forbids a reset and a price from a photo. The same-day phone list: wet, smell, sparks, dark shop.
Then test. Move an existing fuse visit. Move an existing wallbox. Book a new survey. Read the first fifty by hand. That is where a dark kitchen has been sitting in a garage hour.
Rates live on the pricing section of the home page. They are not repeated here.
The hour that looks free and is not
A hole between two call-outs on the map is not a wallbox survey. Travel across Athens at eleven is not twenty minutes. If you do not mark travel, the assistant will offer Glyfada at 11:00 to a van that is still in Kypseli at 10:40.
Mark areas if you work that way — south, centre, a morning in one block. If you do not, at least mark durations long enough that a garage survey cannot land in a fuse gap.
The building manager who wants “any time Thursday” has not given you access. The assistant still needs a window the manager will actually open. A shaft look booked against a closed door is an empty hour with tools on the pavement.
What the client hears when the type is wrong
They come for a wallbox. You have twenty minutes. You open the board, you see a full consumer unit and a run that needs chasing, and you have to leave for a fuse in the next street. They decide you do not do chargers. They ring the next van. The survey you should have booked is now a competitor’s job, and the fuse you left late is a second angry kitchen.
That is why the split exists on this phone before the book opens. Wallbox, one fuse, no-power. Then the address. Then an hour that matches the work.
A confirmation that says only “Thursday 14:00, electrical” is how that mix starts. Name the type in the SMS. Name the garage. Name the manager if the shaft is the job.
If they booked sockets and they also want a wallbox, that is two visits or one longer visit you have marked as combined. The assistant does not squeeze a charger into a socket hour because they asked at the end of the call.
After the visit is in the book
The van still has to do the work. The assistant does not replace the survey. It replaces the twenty minutes you would have spent ringing back to say Thursday is free.
When you close a storm morning, the book has to show it. Otherwise the assistant will fill it with chargers while you are in dark flats, and the chargers will wait in locked garages.
When a wet board comes in on a day that already has a survey, the survey stays until you move it. The assistant does not cancel Thursday’s garage because someone in Patision described water. It puts the wet board on your phone. You decide which job moves.
That split — emergency on a phone, survey in a book — is the whole point of the types. Mix them and you own both the missed charger and the reset sentence you never wanted said.
AI receptionist, in-house staff, or a call centre
| CITT | In-house | Call centre | |
|---|---|---|---|
| Reads the book before offering a time | Yes, the book the van works from | Yes | Usually not — takes a message |
| Books evenings and Saturday mornings | Yes, if you marked them | No | Sometimes |
| Treats a fuse visit as different from a wallbox | If you marked the two types | Yes | Rarely sees the week |
| Starts with wallbox, fuse or no-power | Yes — before it looks at the book | Yes | Often jumps to what time |
| Books a wet board as a visit | Never — puts that call on your phone | You decide after you hear water | Sometimes books "a look" |
| Sends the confirmation and what to leave free | Automatically, by SMS | If they remember | Sometimes |
What a month of empty wallbox surveys costs
Worked from these assumptions — change any of them and the answer changes:
- One van. About 32 booked times a month for fuse visits, wallbox surveys, or extra sockets.
- An empty survey hour is not given to a dark flat the same morning.
- About 12% of booked times arrive with the garage locked, or nobody comes. Check your own figure. Vans vary.
- Recoverable value of a used hour, €110. Put your own figure in. A wallbox survey and a twenty-minute fuse visit are not the same.
- A reminder that names what to leave free cuts empty times by a third. Challenge this first.
- 32 times × 12% = about 4 empty times a month.
- 4 × €110 = €440 of reserved time sitting empty.
- A third avoided returns about €145 a month.
- Over 11 working months — 11 × €145.
Roughly €1,595 a year, from a text that names the garage key, not only the time.
What it costs
CITT is pay as you go: no packages, no minimum, no contract. The current rates — the monthly fee per number and the per-minute rate — are on the pricing section of the home page, which is the only place they are published.
Frequently asked questions
Can it book a wallbox survey while I am in a live board?
It reads the same book the van works from and checks the hour before offering it. A morning you have closed because you are on storm call-outs is never offered as a survey, if you marked it. Fuse visits can still be offered that day if you will be in the area. If the assistant cannot reach the book at that moment, it does not guess. It takes the request as a callback and says so. A survey the van has no record of is worse than no survey. The client turns up with the car and the garage is a job you never wrote down.
What about someone moving an existing time?
The assistant asks wallbox, fuse or no-power first, then the address or the name on the job, and treats the move as one change. Handled as cancel, then book, Thursday is still taken by their own visit, and they are told that time is not free. A client who has a fuse visit and a wallbox on the same phone must say which visit is moving.
Will it book a time to reset a wet board?
No. A wet board, a smell of burning, or sparks is a transfer to a phone you hold, not a slot in Thursday. The assistant will book a fuse visit or a wallbox survey if you allow those types. It will not book a session in which it walks them through a main switch. The electrician looks at the board — a person, not the voice on the phone.
Should it book extra sockets against any free hour?
Extra sockets are a visit with a duration you mark, not a hole between two call-outs. Mark how long you actually take. A bedroom spur and a full kitchen ring are not the same hour. The assistant offers only the kind of visit you marked. It does not promise a price from a count of sockets on the call.
Who sends the confirmation?
The assistant, by SMS, in the language of the conversation, at the moment of booking, including what to leave free for that type — garage access, the board cover reachable, the manager on site for a shaft look. The reminder goes out ahead of the time on the schedule you set.
Can clients cancel through it too?
Yes, and you should let them, especially on wallbox surveys when the car delivery moved. A cancellation the van hears about the day before is an hour that can go to a fuse visit in the same street. The same cancellation arriving as a no-show is an hour gone. Cancellations are written back to the book the same way bookings are.
