Wallbox papers and visit chase for electricians
Quick summary
- You are in a live board. The wallbox papers and Thursday's garage access still have to be chased.
- The list is a named address, a survey reminder, or a missing paper. Not a second opinion on the board.
- Every call starts with the address or the name on the job. If they do not recognise them, the call stops.
- It does not say how long you will be. Missing papers are a yes or no. What those papers mean is a callback.
- If they ask whether they can reset the main, the assistant writes the question down and says you will look at the board.
- SMS does the first reminder. The voice call is for the garage that has still not confirmed two days out.
TL;DR
You are in a live board. Six wallbox files still need papers and Thursday's garage never confirmed access. Nobody is going to spend the afternoon ringing. An assistant works the list you give it: address or name on the job, one purpose. It asks whether the papers have been sent. It does not say what those papers mean, whether the board will take a charger, or when you will arrive. If they ask, it writes the question down and says the electrician will look at the board. It will not ring a neighbour about someone else's consumer unit.
Key takeaways
- Build each list from your own jobs: address or name, the number on the file, and one purpose.
- Do not put a personal mobile on a wallbox chase unless that number is the number on the file.
- Write the purpose as a reminder or a chase, not as a question about the board.
- If the client asks whether they can reset something, the assistant ends the call and flags you to call back.
- Check the book before you speak a time. Do not read Thursday off last week's pad.
- Keep wallbox prices and reset sequences off the script. You will look at the board.
The lists on the dash while the cover is off
The last way is not back on. Six wallbox files still need papers. Thursday’s garage never confirmed the key. You are not going to spend the afternoon ringing.
That is the outbound problem on this van. Not a campaign. Not a hunt for new work. A list of people you already know, an address you have already written down, and nobody free to ring because both hands are in a live board.
The secretary, if you have one, is chasing by SMS. The phone still has to do the second chase: did you send the building paper, will the garage be open, we still have Thursday for the survey. Those calls do not happen. When someone does make them in a hurry, they reach a neighbour, or they start answering whether the board will take the charger so the file can move.
One purpose per number
Each row on the list is one job and one reason.
Papers. Building approval for a wallbox. A photo of the spare ways, if you asked for one as a document, not as a diagnosis. Three-phase confirmation. The assistant names the item you wrote. It does not decide that the photo proves the feed.
Access. Garage open, key with the guard, manager on site for the shaft. Yes or no. A new time only if the book has one.
Reminder. We still have Thursday at 10:00 for the kitchen circuit, or for the survey. Will someone be in. What to leave free.
Not on this list: a cold call to see whether they want sockets too. Not a “how is the board today”. Not a neighbour’s mobile you copied off the intercom.
If the person who answers does not recognise the address or the name, the call stops. You do not brief a neighbour about a consumer unit.
What the chase is not allowed to become
They will ask whether the board will take the charger. They will ask how long you will be on Thursday. They will mention that the kitchen tripped again and ask whether to push the RCD.
The assistant writes those questions down and ends the chase purpose. It does not answer them to be helpful. A recorded “try the big switch” on an outbound call is still yours. A recorded “the board looks fine from the photo” is a price-shaped sentence you then spend the survey taking back.
Missing papers are a yes or no. What those papers mean is a callback. How long is a question you answer when you know the street that morning.
Do not put a reset sequence on the outbound script “in case they ask”. It will be said.
Building managers and the wrong mobile
A shaft job often has the manager’s number and three residents who would like to help. Only the number on the file gets the chase.
A wallbox in a communal garage often has the owner, the tenant, and the guard. Only the number you marked as the access contact gets the reminder about the key.
A fuse visit in a rental has the guest and the host. If the file says the guest, do not ring the host to ask whether the kitchen is still dead. If the file says the host, do not ring a guest who is not on the job.
The assistant opens with the van name and the address. If they do not recognise it, goodbye. That is not rudeness. That is how a neighbour does not hear that the board on the third floor is in the book.
SMS first, voice when the garage is still silent
Most reminders should be a text. Thursday 10:00, wallbox survey, leave the garage open, reply if that has changed. The voice call is for the file that has not answered two days out, or for the manager who never confirms in writing.
The SMS goes in the language of the original booking. A German survey with a Greek reminder is a locked garage.
Do not put a price in the reminder. Do not put “you can try the RCD if it trips again” in the reminder. The text is the time, the type, and the access.
If they reply with a reset question, that reply is a flag to you, not a new outbound script.
After a storm the list is not the inbound overflow
The morning after rain, the inbound phone is dark flats. The outbound list is still Thursday’s garage and last week’s missing papers. Do not let the assistant mix them.
A chase that starts “we saw there was a storm, is your board all right?” is a new inbound job wearing an outbound hat. If they then describe water on the cover, you now have a reset conversation you started.
Keep the outbound purpose narrow. If they volunteer a dark kitchen, the assistant stops the chase, takes the address as a new no-power note, and puts that on your phone. It does not finish the paper reminder while they are standing in the dark.
What you put on the list tonight
Address or name. The number on the file. One purpose: papers, access, or reminder. The visit type already in the book. The language of the original call.
Not a photo caption. Not a wallbox figure. Not a breaker to try. Not a neighbour.
Then let the assistant work that list while you close the cover. You get the transcript, whether they confirmed, and the questions it refused.
Rates live on the pricing section of the home page. They are not repeated here.
When Thursday is still in the book and the garage is not
Two days out, the survey is still sitting on Thursday at ten. Nobody has said the garage will be open. If you do nothing, you drive to Glyfada, you wait at a shutter, and you lose the hour you could have given to a fuse in the same district.
That is the chase that earns its place. Not a marketing call. A yes or no on a named address. If they say the key is with the guard, the assistant writes the guard’s desk into the note. If they say they cannot make Thursday, the assistant checks the book and offers a free survey hour, or takes a callback if the book is unreachable.
If they say they will “just leave it on the latch”, the assistant does not turn that into security advice. It notes what they said. You decide whether that is access you will accept.
Papers that are documents, not a diagnosis
You asked for the building approval. You asked whether the supply is three-phase, as a fact they already know from a paper, not as a guess from a photo. You asked for a photo of the spare ways because you want it on the file before you travel, not because the assistant will read the ways off the picture.
The chase names those items. “We still do not have the building approval for Pandoras 12.” That is a document. “Does the photo show enough spare ways?” is a diagnosis. The second sentence does not belong on this call.
If they send the photo during the chase, the assistant thanks them and says the electrician will look at it. It does not count the ways on the line.
A file that moves because the paper arrived is a file that keeps Thursday. A file that moves because someone guessed the feed from a picture is a file you will undo on the visit.
What a good outbound week looks like
The inbound phone still takes dark flats. The book still holds surveys. The dash list is shorter on Wednesday than it was on Monday, because six people were asked a yes-or-no and four answered.
You did not spend the afternoon ringing. You did not brief a neighbour. You did not record a reset. You did not quote a charger from a garage photo.
The four who answered either confirmed the garage or moved the hour while there was still time to give it to someone else. The two who did not answer are still on the list for one more pass, then they come off, because a chase that never reaches anyone is not a reason to keep Thursday blocked.
That is the work. Address, one purpose, stop when they ask about the board.
AI receptionist, in-house staff, or a call centre
| CITT | In-house | Call centre | |
|---|---|---|---|
| Paper chase before a wallbox | Yes, from your list | When someone has time | If you write a script |
| Survey and access reminders | Yes | Yes | Sometimes |
| Starts with the address or the name | Yes | Yes | If you insist |
| Names a reset to hurry the papers | Never — you look at the board | You do, after you see it | A risk if the script drifts |
| Answers how long you will be | No — flags you | You do, when you know the street | Must not; sometimes does |
| Offers a survey the book does not have | No — checks the book, or takes a callback | If they check | Often from last week's pad |
| Rings a neighbour about someone else's board | No — only the number on the file | Only if you said so | A risk if the list was not read |
What unchased wallbox papers cost one week
Worked from these assumptions — change any of them and the answer changes:
- One van, 14 open wallbox or socket files, each waiting on papers, a garage key, or the manager.
- This example treats 6 of those 14 as still missing two days later.
- A file that sits incomplete, or is pulled when the garage is locked at ten, wastes about €110 of reserved time — put your own figure in, not ours.
- A two-day outbound chase recovers half of those missing files. Challenge this first; vans vary.
- 6 files still open on paper, two days out.
- Half recovered — 3 files that move on the access they needed.
- 3 × €110 = €330 of reserved time protected, in one week.
- Several such weeks a year — this example counts five.
About €1,650 a year of van time, from calls that only ask whether the garage will be open.
What it costs
CITT is pay as you go: no packages, no minimum, no contract. The current rates — the monthly fee per number and the per-minute rate — are on the pricing section of the home page, which is the only place they are published.
Frequently asked questions
Can it tell them which wallbox papers are missing?
It can name the folder you put on the list — building approval, a photo of the spare ways, the three-phase confirmation. It should not rebuild the survey on the call, and it should not decide that a particular photo proves the board will take the charger. If they ask whether the feed is enough, that is a callback. You will look at the board.
What if they ask whether they can reset the main, on the chase call?
The assistant does not answer. It says the electrician will look at the board, takes the question in their words, and ends the chase. A chase that becomes a reset conversation has no person in the hall and no view of whether the cover is wet. The transcript still helps — you return a real question rather than “they rang”.
Can it offer a new time for the survey?
Yes, if you allow that purpose and if it checks the book before it offers a time. It still does not tell them what the papers mean beyond the list you entered. A reminder that starts pricing the wallbox has stopped being a reminder.
Does it still ask for the address when we ring?
Yes. The call opens with the van name, the address or the name on the job, and it stops if the person on the line does not recognise them. That is how you avoid briefing a neighbour about a consumer unit, or a tenant about a manager's shaft.
Can it chase a fuse visit from an existing client?
As a reminder, yes: we have a time this week, will someone be in, here is what to leave free. Not as a sentence that they should try the breaker first. “We still have Thursday at 10:00 for the kitchen circuit” is reception. “Push the RCD before we come” is reset advice.
Who decides who is on the list?
The van. The assistant does not invent people to ring. You export or tick the jobs that need a reminder or a chase, with one purpose each. A list that mixes “where are the papers” with “see if they want sockets too” is two jobs, and only the first one belongs here.
