Permit and hours chase for crane hire
Quick summary
- The crane is on a piano. The permit list and the hours held by wind still have to be chased.
- The list is a named street, a hours reminder, or a permit that did not come. Not a second this-afternoon.
- Every call starts with the address or the name on the file. If they do not recognise them, the call stops.
- It does not say the wind is fine. A missing permit is a yes or no. What that means for Thursday is a callback.
- If they ask for this afternoon or a stamp, the assistant writes the question down and says someone will call back after the book.
- SMS does the first reminder. The voice call is for the hours that are still unconfirmed the day before.
TL;DR
The crane is on a piano. Five hires are still unconfirmed and Wednesday's street permit never came back from the δήμος. Nobody is going to spend the afternoon ringing. An assistant works the list you give it: address or name on the file, one purpose. It asks whether the permit is in. It does not say the wind is fine, whether this afternoon can go, or what four hours cost. If they ask, it writes the question down and says someone will call back. It can move hours if those hours are free. It will not ring a neighbour's mobile about someone else's piano.
Key takeaways
- Build each list from your own files: address or name, the number on the file, and one purpose.
- Do not put a personal mobile on a chase unless that number is the number on the file.
- Write the purpose as a reminder or a chase, not as a question about hours you do not have.
- If the client asks whether the wind is fine, the assistant ends the call and flags you to call back.
- Check the book before you speak hours. Do not read Thursday off last week's pad.
- Keep hire rates and last Thursday's piano off the script. Hours are after the book.
On a piano, and the list still sitting
One of you is on the tag line. The other is in the cab. Five hires are unconfirmed. Wednesday’s stamp did not come. Wind held yesterday.
Nobody is going to spend the afternoon ringing. The list sits. Thursday arrives empty, or it arrives with a street you cannot stand in.
An assistant works the list you give it. One purpose each. Address or name on the file first. If the person on the line does not recognise them, the call stops. That is how a neighbour does not hear about a piano.
The purpose is a reminder or a chase: is the permit in, will the street be clear, can we keep Thursday, do we move because wind held the machine. It is not a second this-afternoon. It is not a wind decision.
If they ask what four hours cost, or whether the wind is fine, or whether you can stand without a stamp, the assistant writes the question down, says someone will call back, and ends the chase. A chase that becomes hours has no machine attached to the sentence.
One purpose. One number. The book.
Build the list from your files. Not from a notebook in the cab that still has last May’s numbers.
Each line: address or name, the number on the file, one purpose. Hours reminder. Permit chase. Wind-hold move. Look confirmation after a price you have already given. Not “see if they also want the condenser” on the same call.
SMS does the first reminder. The voice call is for the hours that are still unconfirmed the day before, or for the permit that has not moved in two days.
Before it speaks hours, it checks the book you already use. Last week’s pad is how Thursday gets offered twice.
It confirms the move by SMS, in the language of the original booking — 70+ languages — with the permit reminder and a clear street.
What it will not say on a chase
It will not name a rate to hurry them. It will not say the wind is fine so they keep Thursday. It will not invent this afternoon because the piano is on the landing. It will not tell them how to file at the δήμος. It will not ring a number that is not on the file.
A piano already half out of the window, heard on a chase, is a transfer. It collects a name and a number while it is connecting. It does not tell them to skip the permit.
What you set first
Export the list with one purpose each. Mark who may be rung. Write the sentences that forbid invented hours, permits and wind-is-fine. Check the book before any hours are spoken. Read the first chase transcripts. That is where a soft “we can do four o’clock” creeps in.
Rates live on the pricing section of the home page. They are not repeated here.
A windy week is a list, not a mood
After wind has held the machine, the pad is a list of hires that may or may not still stand. Someone has to ask. If nobody asks, you send a crane into a street that is still closed, or you sit in the yard while a still morning waits for a job that never confirmed.
The assistant can ask whether they still want the hours. It can ask whether the permit is in. It can offer a move if Thursday is dead. It cannot turn those answers into a wind-is-fine.
A site look on the same list is a different purpose. Do not chase a street walk with the same script you use for a window lift. The reminder that names the look is how someone is at the door when you arrive, instead of a locked gate.
August still needs its own dates. Do not let a chase confirm hours in a week the machines are on the island.
What these chase calls sound like
The order is the yard name, the street, the purpose, then a yes or no, then hours the book can honour if they are needed, then the refusal if they ask for this afternoon. There is no “the wind is fine” to keep them on Thursday. There is no neighbour’s mobile.
If the assistant is friendly and still names four o’clock, you own that morning. Put the Exarcheia piano on a moved hire, not on hours the crane does not have.
AI receptionist, in-house staff, or a call centre
| CITT | In-house | Call centre | |
|---|---|---|---|
| Permit chase after a δήμος delay | Yes, from your list | When someone has time | If you write a script |
| Hours and wind-hold reminders | Yes | Yes | Sometimes |
| Starts with the address or the name | Yes | Yes | If you insist |
| Invents this afternoon to hurry the piano | Never — the book has to show the machine is free | The yard does, after the book | A risk if the script drifts |
| Answers whether the wind is fine | No — flags the yard | After they have seen the forecast | Must not; sometimes does |
| Offers hours the book does not have | No — checks the book, or takes a callback | If they check | Often from last week's pad |
| Rings a neighbour about someone else's piano | No — only the number on the file | Only if you said so | A risk if the list was not read |
What unchased permits cost one week
Worked from these assumptions — change any of them and the answer changes:
- Two machines, 10 open hires after a windy week, each waiting on a permit or a clear street.
- This example treats 5 of those 10 as still missing two days later.
- A morning that sits empty, or is pulled when the permit is still at the δήμος at four, wastes about €1,100 of reserved machine time — put your own figure in, not ours.
- A two-day outbound chase recovers half of those missing mornings. Challenge this first; yards vary.
- 5 mornings still open on paper, two days out.
- Half recovered — 3 mornings that move on the permit they needed.
- 3 × €1,100 = €3,300 of reserved time protected, in one week.
- Several such weeks a year — this example counts four.
About €13,200 a year of machine time, from calls that only ask whether the permit is in or the street will be clear.
What it costs
CITT is pay as you go: no packages, no minimum, no contract. The current rates — the monthly fee per number and the per-minute rate — are on the pricing section of the home page, which is the only place they are published.
Frequently asked questions
Can it tell them which permit is missing?
It can name the line you put on the list — the street permit for Exarcheia, the hours on Thursday. It should not rebuild the hire on the call, and it should not decide that a particular stamp means Thursday is on. If they ask whether the wind is fine, that is a callback. Someone has to see the forecast you trust.
What if they ask for this afternoon on the chase call?
The assistant does not answer with hours the book does not have. It says someone will look at the book, takes the question in the client's words, and ends the chase if it has become a yes. A chase that becomes this-afternoon has no machine attached. The transcript still helps — you return a real question rather than “they rang”.
Can it offer new hours if the permit did not come?
Yes, if you allow that purpose and if it checks the book before it offers hours. It still does not say the δήμος will stamp a new day. A reminder that starts inventing a permit has stopped being a reminder.
Does it still ask for the address when we ring?
Yes. The call opens with the yard name, the address or the name on the file, and it stops if the person on the line does not recognise them. That is how you avoid briefing a neighbour about a piano, or a tenant about a crane in the street they do not know is booked.
Can it chase hours from an existing hire?
As a reminder, yes: we have hours this week, can you leave the street clear, here is the permit reminder. Not as a sentence that the wind is fine, and not as a rate. “We still have Thursday 08:00 to 12:00 for the window lift” is reception. “We will be there at four” is hours you have not agreed.
Who decides who is on the list?
The yard. The assistant does not invent people to ring. You export or tick the files that need a reminder or a chase, with one purpose each. A list that mixes “is the permit in” with “see if they also want the condenser” is two jobs, and only the first one belongs here.
